Contact Us
Please contact us with any questions or concerns you may have.
Frequently Asked Questions (updated February 27, 2013)
Problem: I am unable to open the discussion website.
Solution: Please try to access the discussion site at www.unicefc4d.net.
Problem: I am unable to log in to the course materials website.
Solution: You have been assigned two different usernames and passwords for the course. To log on to course materials, you should use your Ohio University OAK ID and password. (example: rs156309) . If you are unable to log in using your OAK ID and password, please contact Course Support at unicefc4d2013.group1@gmail.com for further assistance.
Problem: I am unable to log in to the discussion website.
Solution: You have been assigned two different usernames and passwords. Your invitation to join the discussion website were emailed to you prior to the start of the course. If you are unable to locate this email or unable to use the assigned username and password, please go to www.unicefc4d.net and click the 'Forgot Your Password?’ link on the page. You will be prompted for your email address in order to reset your password, so you should enter your UNICEF email. If you continue to have difficulties after attempting to reset your password, please contact Course Support for your group at unicefc4d2013.group1@gmail.com or unicefc4d2013.group2@gmail.com
Problem: I am unable to reset my Ohio University OAK password.
Solution: The OAK password reset page at Ohio University uses a port that many UNICEF sites block. If you need your password reset and can not access the Ohio University password reset page, please contact Course Support at unicefc4d2013.group1@gmail.com or unicefc4d2013.group2@gmail.com and we will reset your password. You will receive a confirmation email from us when your password has been reset. Please note that it may not be necessary for you to change your initial password in order to log in to the course materials.
Problem: Sometimes the documents do not load from the website.
Solution: For secure access to readings and sources, refer to the CD "Readings, Resources & References". In the CD you will find all the required and optional materials to follow the course, organized by Module and Unit. In addition, the DVD-ROM that was sent to you contains the entire online course, which includes the videos. So if you're have difficulty accessing a particular video, just pop the DVD into your computer, double-click on the "launch_course.html" file, and navigate to the Module and Unit you're working on. You'll see the videos there under the "Readings and Resources" tab. We recommend you try the "Windows" version of the resources you are viewing first.
We will continue to add to this page as the course goes on.